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Lakemba & Prestons · Sydney

Injury Claim Support

Administrative & Injury Claim Support

Helping patients navigate the non-medical side of recovery

A support coordinator helping a patient wearing a wrist brace review documents in a folder, with document and communication symbols.

Helping patients navigate the non-medical side of recovery

Some of the biggest challenges after an injury are administrative. Injurease helps patients understand the next steps, keep important medical documentation current and coordinate communication so treatment and recovery can continue with fewer avoidable delays.

A patient wearing a wrist brace discussing an appointment calendar with a support coordinator organising documents at a desk.
A support coordinator wearing a headset organises documents beside a laptop and appointment calendar at a clinic desk.

What our administrative support can include

  • Assistance understanding claim-related medical requirements.
  • Certificate of Capacity coordination for workplace injury claims.
  • Tracking treatment approvals and referral progress where applicable.
  • Appointment and specialist-referral coordination.
  • Communication with insurers, employers and care providers where authorised.
  • Guidance around income-related claim processes and the documents patients may need to provide.
  • Ongoing claim liaison for questions related to treatment, certificates and appointments.

What this service does not replace

Injurease provides medical care and administrative claim support. We do not provide legal or financial advice. Insurers and relevant authorities determine claim eligibility and entitlements, and patients should obtain independent legal advice where needed.

Your Road to Recovery

Less paperwork. More focus on recovery.

Talk to the Injurease team about the medical and administrative support available for your injury pathway.